Refund policy

Return & Refund Policy

Handcraft Jewellery mein hamara maqsad aapko behtareen quality faraham karna hai. Taham, kisi bhi maslay ki surat mein hamari policy darj-zail hai:

1. Return Policy (Damage Cases Only)

Hum sirf un surat mein return qubool karte hain agar aapko Damaged (toota hua ya kharab) product miley.

Time Frame: Aapko delivery ke 7 din ke andar apni return request hamaray official channels (WhatsApp, Website, ya Email) par darj karwani hogi.
Refund Policy: Baraye karam note farmayein ke hum sirf Exchange/Return ki sahulat dete hain. Refund (paisa wapsi) ki koi policy mojud nahi hai.

2. Mandatory Unboxing Video (Lazmi Shart)

Hamaray liye aapka aetmaad sab se ahem hai, lekin kisi bhi kism ke fraud se bachne ke liye:

Return request accept karne ke liye Unboxing Video ka hona lazmi hai.
Video parcel kholne se pehle shuru honi chahiye aur product ka damage saaf nazar aana chahiye.
Agar aapke paas unboxing video nahi hai, to aapki return request kisi bhi surat mein accept nahi ki jaye gi.

3. Exclusions (Kin Suraton Mein Return Nahi Hoga)

Mind Change: "Pasand nahi aaya" ya "Dil badal gaya" jese kisi bhi zaati pasand-na-pasand ki buniyad par return accept nahi kiya jaye ga.
Kisi bhi doosri wajah (other than damage) par return ki gunjayish nahi hai.

4. Parcel Inspection & Seal

Delivery ke waqt parcel ka muayna (inspection) lazmi karein:

Agar parcel ki Seal open ho ya packing khuli hui ho, to usay hargiz receive na karein aur foran courier ko wapas kar dein.
Agar aap ne khuli hui seal wala parcel receive kar liya, to us ke baad hone walay kisi bhi nuksan ya kami ke zimadar aap khud honge.

5. Acceptance of Terms

Order place karne ka matlab hai ke aap hamari in tamam Terms and Conditions aur Return Policy se mukammal tor par ittefaq karte hain. Hum guzarish karte hain ke order karne se pehle agar koi sawal ho to hamaray diye gaye numbar par rabta kar ke tasalli kar lein.

Contact Information for Support

Agar aapko return process shuru karna hai, to darj-zail maloomat par rabta karein:

WhatsApp/Phone: +92 320 4971621
Email: helpdesk.handcraftjewellery.pk@gmail.com
Office Address: SF-46, 3rd Floor, Sheikh Yassen Golden Tower, Mahabat Khan Masjid Road, Peshawar, Pakistan.