Terms and Conditions / Terms of Service

Overview

Welcome to Handcraft Jewellery (“we,” “us,” “our”). These Terms and Conditions / Terms of Service (“Terms”) govern your access to and use of Handcraftjewellery.pk, including our website, store, products, services, content, features, tools, and all related interactions.

Handcraftjewellery.pk is powered by Shopify, which enables us to provide our online store and services. However, all purchases and transactions made through this store are made directly with Handcraft Jewellery.

By visiting, accessing, browsing, interacting with, or purchasing from our store, you agree to be bound by these Terms, our Privacy Policy, and our associated Shipping Policy, Return Policy, and Refund Policy. Please review these policies carefully before placing an order.

Privacy Policy: https://handcraftjewellery.pk/policies/privacy-policy

Return / Exchange / Refund Policy: https://handcraftjewellery.pk/pages/return-exchange
https://handcraftjewellery.pk/pages/returns-refunds

If you do not agree with these Terms or our policies, you should not use our Services.

1. Business Information

Handcraft Jewellery is a federally registered business and a subsidiary of KOCHI ARTIFICIAL JEWELLERY.

Registered Office Address:
Office Address Location # SF-46, 3rd Floor, Sheik Yassen Golden Tower, Mahabat Khan Masjid Road, Peshawar, Pakistan

Federal Registration No.: 1210169981011

Sole Proprietor: Hassan Ullah

2. Official Customer Support and Complaint Contact

For all general customer support, order updates, WhatsApp assistance, and call support, please contact our Official Customer Support:

WhatsApp / Call: +92 320 4971621
Email: helpdesk.handcraftjewellery.pk@gmail.com

In case of complaint only, please contact management directly:

Management Contact: Hassan Ullah
Phone: +92 348 9338753
Email: au159557@gmail.com

3. Eligibility and Use of Services

By using our Services, you represent that you are at least the age of majority in your place of residence, or that you have given consent for your minor dependents to use the Services on devices you own, purchase, or manage.

You agree to use our Services only for lawful purposes and in compliance with these Terms.

4. Account and Information Accuracy

To access certain features or place orders, you may be required to provide information such as your name, email address, billing address, payment details, and shipping information.

You represent and warrant that:

• all information you provide is true, current, complete, and accurate;
• you have the legal right to provide such information; and
• you will promptly update any information as necessary.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

5. Products and Product Representation

We make every effort to display and describe our handcrafted jewellery products as accurately as possible. However:

• product colors, textures, and appearance may vary depending on your screen, device settings, or photography;
• product images are for reference only and may differ slightly from the actual item; and
• we do not guarantee that product appearance or quality will exactly match your expectations.

All product descriptions, availability, and quantities are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities sold to any person, region, or jurisdiction.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase. We reserve the right to accept, reject, cancel, or limit any order at our sole discretion.

Your order is not considered accepted until:

1. we confirm acceptance; and
2. payment has been successfully received and processed.

Please review your order carefully before submitting it. Once an order has been accepted and completed, cancellation may not be possible.

If we reject, modify, or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at checkout.

All purchases are subject to our applicable Shipping, Return, Exchange, and Refund Policies.

You represent and warrant that purchases are for personal or household use only and not for resale, export, or commercial distribution unless expressly authorized by us.

7. Prices, Billing, and Payment

All prices displayed on our store are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed, as stated in your order confirmation. Unless otherwise stated, prices may not include taxes, shipping fees, handling charges, customs duties, or import charges.

You agree to provide current, complete, and accurate payment and billing information for all purchases. You further represent and warrant that:

• the payment method used is valid and authorized;
• all payment information provided is accurate;
• you are authorized to use the selected payment method; and
• you will pay all charges incurred, including applicable shipping, handling, taxes, and fees.

Payment must be received before order processing begins.

8. Shipping, Delivery, and Risk of Loss

Shipping and delivery timelines are estimates only and are not guaranteed.

We are not liable for shipping or delivery delays caused by couriers, customs, weather conditions, service interruptions, or events beyond our control.

Once products are transferred to the shipping carrier, title and risk of loss or damage pass to you, unless otherwise required by law. Customers assume the risk of loss, delay, or damage during shipping.

For complete shipping details, please review our Shipping Policy.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed solely by our official Return / Exchange / Refund Policy available on our website.

Customers are responsible for reviewing and understanding these policies before placing an order. By completing a purchase, you acknowledge and accept the terms of those policies.

For details, please visit:
https://handcraftjewellery.pk/pages/return-exchange
https://handcraftjewellery.pk/pages/returns-refunds

10. Intellectual Property

All content and materials available through our Services, including but not limited to trademarks, logos, brand names, product names, text, graphics, images, videos, audio, page layouts, design elements, and overall website appearance, are owned by or licensed to Handcraft Jewellery, its affiliates, licensors, or Shopify, and are protected under applicable intellectual property laws.

You may use our Services only for personal, non-commercial purposes. You may not copy, reproduce, modify, republish, distribute, display, transmit, download, scrape, or exploit any part of the Services without prior written permission.

Unauthorized use may violate copyright, trademark, and other applicable laws.

11. Optional Tools and Third-Party Services

We may provide access to tools, services, or features offered by third parties. These are provided on an “as is” and “as available” basis without warranties, representations, or endorsements of any kind.

We do not control, monitor, or assume responsibility for third-party tools, content, or services. Your use of such tools is entirely at your own risk and subject to the third party’s own terms and policies.

We may also introduce new services, features, or tools in the future, which will also be subject to these Terms.

12. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of those third parties.

If you access third-party websites or make purchases through them, you do so at your own risk. Any complaints, claims, or concerns regarding third-party products or services must be directed to the relevant third party.

13. Shopify Relationship

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

However, all sales and purchases made through this store are transactions directly between you and Handcraft Jewellery. Shopify is not responsible for any aspect of any sale between you and us, including product quality, delivery, returns, refunds, losses, or damages.

By using our Services, you expressly release Shopify and its affiliates from any claims, liabilities, or damages arising out of your transactions with Handcraft Jewellery.

14. Privacy

Your submission of personal information through the Services is governed by our Privacy Policy and may also be subject to Shopify’s Privacy Policy.

Because our store is hosted on Shopify, personal information may be collected, processed, transferred, or stored by Shopify and its service providers, including in countries outside your country of residence.

By using our Services, you acknowledge that you have read and understood the applicable privacy policies.

Privacy Policy: https://handcraftjewellery.pk/policies/privacy-policy

15. Feedback and User Submissions

If you submit reviews, suggestions, ideas, proposals, comments, feedback, or other materials (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and otherwise use such Feedback for any purpose, including commercial purposes.

You represent and warrant that:

• you own or control the rights to the Feedback you submit;
• your Feedback does not infringe the rights of any third party; and
• your Feedback is not unlawful, defamatory, obscene, abusive, misleading, or malicious.

We may, but are not obligated to, monitor, edit, or remove Feedback at our sole discretion.

16. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct, update, change, or remove such information and to cancel or modify orders if any information is inaccurate, at any time and without prior notice, including after you have submitted an order.

17. Prohibited Uses

You may not use our Services:

• for any unlawful, fraudulent, abusive, or malicious purpose;
• to violate any law, regulation, or third-party rights;
• to infringe intellectual property rights;
• to harass, abuse, insult, intimidate, defame, or harm any person;
• to submit false or misleading information;
• to send spam, junk mail, chain letters, or unsolicited promotions;
• to upload malware, viruses, or harmful code;
• to scrape, crawl, spider, or harvest data;
• to interfere with the security or functionality of the website; or
• to impersonate another person or entity.

We reserve the right to suspend, restrict, or terminate your access to our Services if we believe you have violated these Terms.

18. Termination

We may suspend or terminate your access to the Services at any time, for any reason, without notice.

Termination does not relieve you of any obligations or liabilities incurred before the termination date. Any provisions that by their nature should survive termination will remain in effect, including intellectual property, limitations of liability, disclaimers, governing law, and privacy-related provisions.

19. Disclaimer of Warranties

The Services, products, content, and all related materials are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or availability.

We do not guarantee that:

• the Services will be uninterrupted, secure, or error-free;
• defects will be corrected;
• the website or servers are free from viruses or harmful components; or
• the information provided is complete, accurate, or current.

Your use of the Services is at your own risk.

20. Limitation of Liability

To the fullest extent permitted by law, Handcraft Jewellery, its owners, affiliates, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to:

• your use of or inability to use the Services;
• any purchase or use of our products;
• delays, interruptions, or errors in service;
• product variations or shipping issues; or
• unauthorized access to or alteration of your data.

In all cases, our total liability shall not exceed the amount paid by you for the relevant product or service giving rise to the claim, to the extent permitted by law.

21. Governing Law and Disputes

These Terms and any disputes arising out of or related to your use of the Services or purchases from our store shall be governed by the laws of Pakistan.

Any disputes shall be resolved through the appropriate legal channels and courts of competent jurisdiction in Pakistan.

22. Changes to Terms

We reserve the right to update, modify, replace, or change these Terms at any time without prior notice.

Any changes become effective once posted on our website. Your continued use of the Services after such changes are posted constitutes your acceptance of the revised Terms.

Customers are responsible for reviewing the most current version of these Terms before using the Services or placing an order.

23. Entire Agreement

These Terms, together with our Privacy Policy and all other policies referenced herein, constitute the entire agreement between you and Handcraft Jewellery regarding your use of the Services and purchases from our store, and supersede all prior or contemporaneous communications, proposals, or agreements.

24. Contact Information

For general support, WhatsApp assistance, or order-related queries, please contact:

Official Customer Support
WhatsApp / Call: +92 320 4971621
Email: helpdesk.handcraftjewellery.pk@gmail.com

For complaints only, please contact management:

Management Contact: Hassan Ullah
Phone: +92 348 9338753
Email: au159557@gmail.com

Office Address:
Office Address Location # SF-46, 3rd Floor, Sheik Yassen Golden Tower, Mahabat Khan Masjid Road, Peshawar, Pakistan